Customer Diagnostic Approvals

The tech sends what they found, what it costs and what the damage looks like. The customer approves from their phone.

Build assessment

Pulled from the bay's glasses session

Repair order

Send by

Problem identified (plain language for the customer)

Note from Marc

Repair options

Recommended

parts

labor

Hours

$0.00

Damage photos from the glasses

Corrosion — replace pigtail

DEF header connector, pin 308:46:31

Include

Soot loading heavy

SCR inlet NOx sensor08:44:12

Include

5 MPH derate armed

Dash derate warning08:41:40

Include

Customer decisions land straight on the repair order

RO-8822 · 2023 Ford F-350 Super DutySent
The right front wheel bearing has failed and is grinding on turns. The steering knuckle it mounts to was gouged in the impact, so it can't be reused as-is.
TEXT09:12 AM3 optionsfrom $1,053.35
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RO-8823 · 2022 Freightliner CascadiaApproved
The EGR valve is carboned up to roughly half its travel, which is causing the flow fault and the check engine light. Pressure testing cleared the cooler, so no coolant leak repair is needed.
EMAILYesterday 4:40 PM1 optionfrom $2,487.70decided Yesterday 5:08 PM
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